Assurance

How do we work with our users?

eRedbook has been created in collaboration with parents and health professionals. We regularly run face-to-face user feedback sessions with professionals using eRedbook Pro and parents using eRedbook. Users also have the opportunity to submit feedback to our development team at key stages in their child's development, meaning we know how eRedbook is performing for all ages.

As part of an initial pilot, eRedbook has been  tested and approved by NHS Digital.

Clinical safety

eRedbook is ISB0129 compliant. ISB0129 is an information standard created by NHS Digital to help suppliers evidence the clinical safety of their products.

eRedbook has an appointed Clinical Safety Officer who assesses clinical risk within eRedbook, and maintains ISB0129 compliance.

How up-to-date is the health guidance?

Health guidance in eRedbook from NHS.uk is updated every six months. Each article in eRedbook shows the source and the date the content was last reviewed.

Is my data secure?

eRedbook data is stored in a Microsoft Azure Cosmos database. You can read more about the security of Microsoft Azure here. All personal data is secured at rest and in transit, including between the web browser, web server and database, using encryption. 

eRedbook is fully compliant with NHS Digital's Supplier Conformance Assessment List (SCAL) process.

As a developer, Heathersoft has officially adopted Microsoft's Secure Development Lifecycle and integrated it into Agile development methods. Heathersoft has robust vulnerability management processes and continually patches platforms. Heathersoft cooperates with penetration tests independently commissioned by clients. Security processes are undergoing continual improvement

How can I get help with eRedbook?

Please contact Heathersoft through the support website.